Privacy Policy

Privacy Policy of ICG Assistance

Effective Date: Enero 24 de 2024

At ICG Assistance, we are committed to protecting our users’ personal data and complying with applicable regulations in Chile, particularly Law No. 19,628 on the Protection of Private Life. This document outlines how we collect, use, store, and protect the personal information of our clients and website users.

1. Data We Collect

We collect personal information provided by users when using our services, including:

  • Full name.
  • Email address.
  • Phone number.
  • Payment details (such as credit/debit card information).
  • IP address.
  • Details of the contracted service (e.g., dates, number of passengers, etc.).
  • Any other relevant information provided through forms or direct communication.

2. Purpose of Data Processing

The information collected is used exclusively for the following purposes:

  • Managing and processing service bookings.
  • Communicating confirmations, updates, and reminders about bookings.
  • Providing customer support.
  • Complying with our legal and contractual obligations.
  • Improving our services and optimizing the user experience on the website.

We will not use personal data for purposes other than those mentioned without obtaining the explicit consent of the data owner.

3. Information Disclosure

ICG Assistance may share personal data with third parties only under the following circumstances:

  • Payment service providers: To process payments through platforms like PayPal or Stripe.
  • Business partners: Directly related to the provision of contracted services.
  • Legal compliance: When required by law or competent authorities.

We ensure that any third party receiving personal data adheres to appropriate protection measures.

4. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss, alteration, or destruction. These measures include:

  • Encryption of transmitted data (SSL).
  • Storage on secure servers with restricted access.
  • Internal management and confidentiality protocols.

However, no transmission or storage method is completely secure, and we cannot guarantee absolute security.

5. Rights of Data Owners

Under Law No. 19,628, data owners have the following rights:

  • Access: Request information about the personal data we maintain.
  • Correction: Request the rectification of incorrect or outdated data.
  • Deletion: Request the removal of data when no longer necessary for the stated purposes.
  • Objection: Object to the processing of data in certain cases.

To exercise these rights, data owners can contact us via email at contact@icgassistance.com

6. Use of Cookies

Our website uses cookies to:

  • Analyze traffic and improve the user experience.
  • Remember preferences and personalize content.

Users can manage cookie settings through their browser, though this may affect website functionality.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described or as required by applicable law.

8. Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or applicable legislation. Any modifications will be notified through our website. We recommend periodically reviewing this policy.

9. Contact

For inquiries, comments, or requests related to this Privacy Policy, you can contact us at:

ICG Assistance
Email: contact@icgassistance.com
Phone: +569 3537 9741

Policy Acceptance
By using our website and services, you acknowledge that you have read and accepted the terms of this Privacy Policy.